Billing & Payment
Q: Can I buy Garden of Life gift certificates?
A:We currently do not offer Garden of Life gift certificates.
Q: Do you charge sales tax on any item?
A:Sales Tax is charged on shipments to areas where sales tax is applicable. The taxability of a particular item is determined by the guidelines set forth by the jurisdiction the item will be shipped to.Taxes are estimated to the best of our ability, and will be final on your order confirmation. The amount of tax charged is based on current tax rates. Shipping charges may also be subject to tax in applicable states. Tax will be refunded for returned items.
Q: What forms of payment do you accept?
A:We accept Visa, MasterCard, and American Express. We do not accept checks or money orders.
Q: What is a pre-authorization and when is it released?
A:A Pre-authorization will appear on your account after your order has been submitted, as a temporary hold to cover any expected charges. The pre-authorization is NOT a charge and will be removed from your account once the actual charges are collected. Furthermore, it can take 1-7 calendar days for the pending authorization to be removed.
Q: When will I be charged for my order?
A:We do not charge your credit card for any items until your order has shipped. However, you may see a pending authorization, which is a temporary hold your bank placed on your account to cover any expected charges.Once your order physically leaves our warehouse, the pending authorization will vanish. You’ll then see only the amount charged for your order. It can take 1-7 calendar days for the pending authorization to be removed.
Q: Why was my credit card declined?
A:Please double-check that all of the information you entered is correct. A decline can be caused by entering the wrong expiration dates, billing address or CVV (Card Verification Value) number. If everything is correct, we recommend calling your bank or credit card company for an explanation as to why it was declined. Your bank, or credit card Company, has access to your transaction records and can provide the reason for the decline; we do not have this detailed information.
Q: How can I contact Customer Service?
Q: What is your corporate address?
A:Our corporate address is: Garden of Life 4200 Northcorp Parkway, Suite 200 Palm Beach Gardens, FL 33410 Please note that returns should not be shipped to this address. Visit our Contact Us page for more ways to get in touch. You must contact our consumer support team for return instructions.
Q: Can I shop on my mobile device?
A:Yes, you can! Simply visit us at gardenoflife.com on your mobile device.
Q: Do you have an App?
A:We do not have an App at this time.
Managing Your Account
Q: Do you store my credit card information?
A:No, we do not. You will be prompted to enter your payment details each time you place an order.
Q: How do I create an account?
A:It’s easy to create an account! Here’s a step-by-step guide to help you through the process:
Q: How do I delete my account?
A:For assistance, please contact Customer Service at email@example.com or call 1-800-365-7709.
Q: How do I reset my password?
A:If you forgot your password, Click “Sign In” located in the upper right corner of the Shop tab of the website and click on the "Forgot Password" link. You will then be able to enter your email address and we will send you a link to reset your password.You can also contact Customer Service at firstname.lastname@example.org or call 1-800-365-7709 for assistance.
Q: How do I unsubscribe from your mailing lists?
A:You can easily manage your communication preferences by visiting My Account.
Please note: If you choose to unsubscribe from newsletters and promotional emails, you will continue to receive email notifications about your orders.
Q: How do I manage my Address Book?
A:You can easily add, remove or edit your saved addresses. Here’s how:
Q: My email address has changed. How can I update it?
A:You can update your e-mail address by logging in to your account online.
Your e-mail will be updated. Be sure to use your new email address for future logins.
Q: What is ‘Wishlist’?
A:With the 'Wishlist' feature, you can store your favorite items in a special list created just for you. Easy one-click ordering will allow you to select which items you want to put in your shopping cart. In order to take advantage of this feature, you must have your 'cookies ‘enabled on your computer. Please note your list will only be available on the computer you created it on.
To add items to your list: When you are on a product detail page click the "Add to Wishlist" link on the top right of the page, below the product price.
To remove an item(s):While on your Wishlist page, simply click 'remove item' located to the right of each item you wish to remove.
To add an item to your shopping cart: Simply click the box to the left of each item and a √ mark will appear. Now click the 'Add Selected to Cart' button. You should now see the item(s) you checked in your shopping cart. From here, you may either continue shopping or begin the check-out process.
Q: Can I have separate billing and shipping addresses?
A:Yes, you can. During checkout, when you enter your shipping information you will have the option to check a box that says "Same as billing address" or “Ship to different address”.
Q: Can I view orders I've placed in the past?
A:Yes, you can if you’ve created an account. Guest customers do not have access to order history.Customers with accounts can click ‘My Account’ at the top of any page and log into your account using your e-mail and password. Under “My Account” Click ‘My Orders’ and you will be able to view your past orders.
Q: How can I find out the status of my order?
A:You will receive a ship confirmation once you order ships. The ship confirmation will include your UPS tracking number so that you can track the status of your order.
Q: How do I find items on your site?
A: Search, Sort & FilterUse the search bar located at the top of every page to find any specific product, recipe or article. Here’s how:
Based on your search criteria, our search engine will scan all the products, recipes and articles in our database and return the ones that we believe best match.
SortUse our ‘Sort by’ controls to better narrow your results by specific features and attributes to find exactly what you’re looking.
FiltersFilter your search results using available categories and other attributes related to your search term. These filters will appear on the left side of the search results page. Still need help? Contact Customer Service at email@example.com or 1-800-365-7709 for assistance.
Q: How do I place an order?
A:It’s easy, just follow these steps.
Q: I just placed my order; can I make changes or cancel it?
A:We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, you have approximately 30 minutes from the time the order is placed to make changes or cancel it. Once this processing window has passed, we are unable to modify or cancel an order.
Q: How can I add item(s) to an order I just placed?
A:Items cannot be added to an order once it has been submitted.
Q: Is an account required to place an order?
A:No, you have the option of placing your order as a guest. However, users who create a personal account with us will have access to the following features:
Q: What is guest checkout?
A:A guest checkout option is available for customers who wish to make a single purchase without creating an account. Please remember that when using this option, you do not have access to these features:
Pricing & Promotions
Q: Can I use more than one promotion code?
A:Yes, you can. Simply apply each promo code, one at a time on the cart page or during checkout. Please note that each code has its own unique set of terms and conditions that may not apply to every product, order or combination of codes.
Q: Can I use store coupons on the website?
A:Unfortunately, we do not accept store coupons on gardenoflife.com.
Q: Do you offer bulk discounts?
A:No, we do not offer discounts for purchasing in bulk quantities. Prices shown on the website are for individual items or kits.
Q: Do you offer promotions?
A:Yes, we do! Click here and sign up for our promotional email to ensure you’re receiving all promotions, and be sure to check Gardenoflife.com for promotions regularly.
Q: Why isn't my promo code working?
A:Each promo code has its own terms and conditions – please make sure that the promo code applies to the items or order total (before taxes and shipping) within your shopping cart. We recommend that you check the expiration date, spelling of the code, check the items in your cart and try again. If the code still doesn't work, please contact Customer Service at firstname.lastname@example.org or call 1-800-365-7709 for assistance. We’re available Monday thru Thursday 8:30 AM - 6 PM EST and Friday 8:30 AM – 5:00 PM EST.
Privacy & Security
Q: How do you use customer information?
Q: Is my credit card information kept safe?
A:When your order is placed, your credit card information encrypted and we do not store your credit card information
Q: What are your Terms and Condition of Sale?
A:Our complete Terms and Conditions are available here.
Privacy & Security
How to Become a Retail Partner The first step to partnering with Garden of Life is opening an account, which gives you access to our partner benefits. We believe our partnerships are truly realized as we work together to support health by offering education and premium products. To open an account, please review the Terms of Sale then select the profile below that best applies to you and complete the application form.
Online RetailersVisit our Retailers page for more information and a downloadable application form.
Healthcare ProfessionalsVisit our Healthcare Professionals page for more information and a downloadable application form.
Q: Do your probiotics ship refrigerated?
A:At this time, probiotics cannot be purchased on Gardenoflife.com.
Q: How do I find information about a product?
A:On each product page, you will find a "Product Description" tab, which provides information about the product's features, benefits, suggested usage and other details. If you don't find the answer to your question, please contact our product experts at email@example.com or 1-800-365-7709 for assistance..
Returns & Refunds
Q: An item in my order is damaged. What do I do?
A:We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to resolve your issue as quickly as possible. If you have received a damaged item, contact Customer Service at firstname.lastname@example.org or 1-800-365-7709. In order to assist you, we will need your name, order number and the item number of the product that was damaged.
Q: An item is missing from my order. What do I do?
A:If an item is missing from your order please check your invoice to ensure it is listed as shipped, and wasn’t cancelled due to being out of stock or discontinued. Otherwise, contact Customer Service at email@example.com or 1-800-365-7709. In order to assist you, we will need your name, order number and the item number of the product that is missing.
Q: Can I return an item purchased through another online distributor?
A:We do not accept items purchased through other distributors as returns. We recommend you contact them directly to return your items.
Q: How long does it take for me to get a refund?
A:Once a refund is processed, it usually takes 3-7 business days to appear on your account.
Q: I bought a Garden of Life product at a store and want to return it, can I do that?
A:We do not accept items purchased at stores as returns. We recommend you return the item to the store it was purchased.
Q: What is your return policy?
A:If you are not 100% satisfied with your purchase, you can return an item within 30 days of purchase. All refunds are applied to the original method of payment.To return an item, contact Customer Service at firstname.lastname@example.org or 1-800-365-7709. In order to assist you, we will need your name, order number and the item number of the product you’d like to return. Please do not return items to our corporate address. Any items returned to our corporate office will not be refunded.
Q: I want to return a product where should I send them?
A:Please contact customer service to get an RMA number before sending back any products. Any products returned without an RMA number will not be refunded.
Q: What should I do if I received the wrong item?
A:If you received the wrong product, contact Customer Service at email@example.com or 1-800-365-7709 for assistance. We will need your name, order number and the item that was not correct and what item you should have received. We will check into it immediately..
Shipping & Delivery
Q: Can I ship to a P.O Box?
A:We do not ship to P.O. Boxes, at this time.
Q: Can I ship to an APO or FPO address?
A:We do not ship to APO or FPO addresses, at this time. View our shipping rates and policies here.
Q: How do I track the delivery status of my order?
A:You can track the delivery progress of your order by using the tracking number provided in your order shipped confirmation email.
Q: What are your shipping rates and policies?
A:FREE SHIPPING on orders of $25* or more, to the lower 48 contiguous states.*Your total purchase must reach the designated amount after any discounts are applied and prior to the costs of shipping and tax.
Order by 3, We'll Ship the Same DayOrders placed Monday - Friday by 3 p.m. (EST and PST), will be packed and shipped the same day, pending verification of billing information and the shipping method selected.
Standard shipping - UPS(1-4 business days) – $4.99 Free for purchases over $25* *Lower 48 contiguous states only. After any discounts are applied and prior to costs of shipping and taxes. Next Day - UPS (1 business day) - $21.99 All next-day orders will be delivered on the next business day. Orders placed on Friday by 3:00 PM (EST and PST), should be received by the customer on Monday, pending credit card verification. Any order placed on a weekend will be shipped on the next business day, excluding holidays. Business days are Monday through Friday. Second Day Air - UPS (2 business days) - $9.99 All 2-day orders will be delivered in two business days. Orders placed on Friday by 3:00 PM (EST and PST), should be received by the customer on Tuesday, pending credit card verification. Any order placed on a weekend will be shipped on the next possible business day, excluding holidays. Business days are Monday through Friday. Product Availability All in-stock products generally ship within 24 hours of the order being placed. We do not want anything to hold up your order, so any out of stock or discontinued item(s) in your purchase will be cancelled and the remainder of your order will be shipped. If an item is cancelled, we will notify you via email. You will not be charged for the cancelled item.
Q: What countries do you ship to?
A:We ship to the 50 US states only. We do not ship to US territories or internationally.
Q: What if I didn’t receive my order?
A:You can check the delivery progress of your order by using the tracking number provided in your order shipped confirmation email. If there is indeed an issue, contact Customer Service at firstname.lastname@example.org or 1-800-365-7709. In order to assist you, we will need your name and order number.
Q: What if an item in my order is not available?
A:We do not want anything to hold up your order, so any out of stock or discontinued item(s) in your purchase will be cancelled and the remainder of your order will be shipped. If an item is cancelled, we will notify you via email. You will not be charged for any items that are cancelled from your order.
Q: When will my order ship?
A:Orders placed Monday - Friday by 3 p.m. (EST and PST) will be packed and shipped the same day, pending verification of billing information and the shipping method selected. Any order placed on a weekend will be shipped on the next business day, excluding holidays. Business days are Monday through Friday.
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